World Model · podcast knowledge graph

AI Agents Talking to AI Agents: Reinventing Commerce with Decagon CEO Jesse Zhang

2025-09-18 · 31 min · episode 132 · 15 entities

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    AI Agents Talking to AI Agents: Reinventing Commerce with Decagon CEO Jesse Zhang
  • → works at Decagon company
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    CEO of Decagon
  • → discusses Science concept
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    Feed category: Science
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  • → discusses Business concept
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  • → discusses Entrepreneurship concept
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    Feed category: Entrepreneurship
  • → hosted by Conviction company
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    Feed author/publisher: Conviction

Entities found in this episode

concepts 9

  • mentioned Science concept
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    Feed category: Science
  • mentioned Technology concept
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    evidence rules-v4
    Feed category: Technology
  • mentioned Business concept
    0.50
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    Feed category: Business
  • mentioned Entrepreneurship concept
    0.50
    evidence rules-v4
    Feed category: Entrepreneurship
  • discusses Science concept
    0.40
    evidence rules-v4
    Feed category: Science
  • discusses Technology concept
    0.40
    evidence rules-v4
    Feed category: Technology
  • discusses Business concept
    0.40
    evidence rules-v4
    Feed category: Business
  • discusses Entrepreneurship concept
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    evidence rules-v4
    Feed category: Entrepreneurship
  • mentioned CEO concept
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    CEO

companys 4

  • mentioned Conviction company
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    Feed author/publisher: Conviction
  • mentioned Decagon company
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    CEO of Decagon
  • works at Decagon company
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    CEO of Decagon
  • hosted by Conviction company
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    evidence rules-v4
    Feed author/publisher: Conviction

persons 1

  • mentioned Decagon CEO Jesse Zhang person
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    AI Agents Talking to AI Agents: Reinventing Commerce with Decagon CEO Jesse Zhang

podcasts 1

Episode description as stored
The traditional call center may soon be a thing of the past. Jessie Zhang is building AI agents designed to replace monotonous human labor and transform how consumers interact with brands. Elad Gil sits down with Jesse Zhang, co-founder and CEO of Decagon, an AI agent company at the forefront of AI customer service. Jesse talks about how Decagon secured large enterprise clients and the impact of its AI agents, his journey as a second-time founder, and Decagon’s company culture. Plus, they discuss what the future of agentic customer service may look like. Sign up for new podcasts every week. Email feedback to show@no-priors.com Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @thejessezhang | @DecagonAI  Chapters: 00:00 – Jesse Zhang Introduction 00:30 – Decagon’s Services 01:11 – Decagon’s Customers and Growth 02:41 – Productivity Gains with Decagon 03:33 – How Decagon Integrates in Customer Workflows 04:25 – Jesse’s Second Time Founder Story 05:41 – Jesse’s Hiring Philosophy 09:13 – Counter-intuitive Advice for Founders 11:19 – How Decagon Thinks About Talent 14:12 – Areas for Longer Term Planning 15:37 – Decagon’s Path to Customer Service 16:57 – Thoughts on Pushing Into the Application Layer 19:40 – What Decagon Does Uniquely  22:05 – Pricing Services in the AI Age 24:46 – How Decagon Sees Customer Service 25:53 – Defining Long-Term Success for Decagon 27:41 – Jesse’s Views on an Agentic Future 31:22 – Conclusion