World Model · podcast knowledge graph

How AI Agents Are Transforming Customer Support, with Decagon’s Jesse Zhang

2025-01-16 · 30 min · episode 97 · 14 entities

episode page audio

Asserted relationships

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    How AI Agents Are Transforming Customer Support, with Decagon’s Jesse Zhang
  • → works at Decagon company
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    CEO of Decagon
  • → discusses Science concept
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    Feed category: Science
  • → discusses Technology concept
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    Feed category: Technology
  • → discusses Business concept
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  • → discusses Entrepreneurship concept
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    Feed category: Entrepreneurship
  • → hosted by Conviction company
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    Feed author/publisher: Conviction

Entities found in this episode

concepts 8

  • mentioned Science concept
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    Feed category: Science
  • mentioned Technology concept
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    Feed category: Technology
  • mentioned Business concept
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    Feed category: Business
  • mentioned Entrepreneurship concept
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    Feed category: Entrepreneurship
  • discusses Science concept
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    evidence rules-v4
    Feed category: Science
  • discusses Technology concept
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    evidence rules-v4
    Feed category: Technology
  • discusses Business concept
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    Feed category: Business
  • discusses Entrepreneurship concept
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    evidence rules-v4
    Feed category: Entrepreneurship

companys 4

  • mentioned Conviction company
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    Feed author/publisher: Conviction
  • mentioned Decagon company
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    CEO of Decagon
  • works at Decagon company
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    evidence rules-v4
    CEO of Decagon
  • hosted by Conviction company
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    evidence rules-v4
    Feed author/publisher: Conviction

persons 1

  • mentioned Decagon’s Jesse Zhang person
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    How AI Agents Are Transforming Customer Support, with Decagon’s Jesse Zhang

podcasts 1

Episode description as stored
Today on No Priors, co-founder and CEO of Decagon, Jesse Zhang, joins Elad to discuss the future of agentic customer support. Decagon provides AI-powered customer interactions for companies like Rippling, Notion, Duolingo, Classpass, Substack, Vanta, Eventbrite, and more. Jesse shares the thesis behind starting Decagon, why he sees customer support as the ideal entry point for agentic technology, and what areas of AI excite him most. They also discuss voice-based interfaces, issues with latency in current capabilities, and the connection between young math olympiad communities and today’s AI startups. Sign up for new podcasts every week. Email feedback to show@no-priors.com Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @TheJesseZhang Show Notes:  0:00 Introduction  0:30 Starting Decagon  3:15 Business impact of adopting agents for customer support and customer ops 8:00 AI infrastructure and models for customer success agents 12:05 Voice-based capabilities and text-to-speech engines  15:00 Combatting latency  16:25 Crossover of math and AI communities 21:12 Exciting areas of AI  25:29 Strengths and weaknesses of agents