World Model · podcast knowledge graph

Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)

2024-07-11 · 155 min · 55 entities

episode page audio

Asserted relationships

  • 0.77
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://amazon.com/High-Output-Management-Andrew-Grove/dp/0679762884
  • 0.77
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://amazon.com/7-Powers-Foundations-Business-Strategy/dp/0998116319
  • → references Jeff Weinstein person
    0.77
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://x.com/jeff_weinstein
  • 0.77
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://amazon.com/Orbiting-Giant-Hairball-Corporate-Surviving/dp/0670879835
  • → hosted by Lenny Rachitsky person
    0.55
    evidence rules-v4
    Feed author/publisher: Lenny Rachitsky
  • → discusses Technology company
    0.40
    evidence rules-v4
    Feed category: Technology
  • → discusses Business concept
    0.40
    evidence rules-v4
    Feed category: Business
  • → discusses Entrepreneurship concept
    0.40
    evidence rules-v4
    Feed category: Entrepreneurship
  • → references penname.co website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://penname.co/
  • → references figma.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://figma.com/
  • → references stripe.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://stripe.com/
  • → references linear.app website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://linear.app/
  • → references box.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://box.com/
  • → references github.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://github.com/
  • → references news.ycombinator.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://news.ycombinator.com/item?id=18400504
  • → references Atlas website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://stripe.com/atlas
  • → references raycast.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://raycast.com/
  • → references cleanshot.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://cleanshot.com/
  • → references fidelity.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://fidelity.com/
  • → references 83b Election website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://docs.stripe.com/atlas/83b-election
  • → references What Is A Delaware Corporation company
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://stripe.com/resources/more/what-is-a-delaware-corporation
  • → references Incorporating In Delaware Explained person
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://stripe.com/resources/more/incorporating-in-delaware-explained
  • → references angellist.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://angellist.com/
  • → references Stripe Atlas Perks Partners company
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://support.stripe.com/questions/stripe-atlas-perks-partners
  • 0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://hulu.com/movie/the-quiet-girl-b50a4b8e-d3ff-4635-b806-5e7dbd292ca4
  • → references qsapp.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://qsapp.com/
  • → references Automations website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://alfredapp.com/help/workflows/automations

Entities found in this episode

websites 32

  • mentioned penname.co website
    0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://penname.co/
  • mentioned figma.com website
    0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://figma.com/
  • mentioned stripe.com website
    0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://stripe.com/
  • mentioned linear.app website
    0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://linear.app/
  • mentioned box.com website
    0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://box.com/
  • mentioned github.com website
    0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://github.com/
  • mentioned news.ycombinator.com website
    0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://news.ycombinator.com/item?id=18400504
  • mentioned Atlas website
    0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://stripe.com/atlas
  • mentioned raycast.com website
    0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://raycast.com/
  • mentioned cleanshot.com website
    0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://cleanshot.com/
  • mentioned fidelity.com website
    0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://fidelity.com/
  • mentioned 83b Election website
    0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://docs.stripe.com/atlas/83b-election
  • mentioned angellist.com website
    0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://angellist.com/
  • 0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://hulu.com/movie/the-quiet-girl-b50a4b8e-d3ff-4635-b806-5e7dbd292ca4
  • mentioned qsapp.com website
    0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://qsapp.com/
  • mentioned Automations website
    0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://alfredapp.com/help/workflows/automations
  • references penname.co website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://penname.co/
  • references figma.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://figma.com/
  • references stripe.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://stripe.com/
  • references linear.app website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://linear.app/
  • references box.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://box.com/
  • references github.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://github.com/
  • references news.ycombinator.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://news.ycombinator.com/item?id=18400504
  • references Atlas website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://stripe.com/atlas
  • references raycast.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://raycast.com/
  • references cleanshot.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://cleanshot.com/
  • references fidelity.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://fidelity.com/
  • references 83b Election website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://docs.stripe.com/atlas/83b-election
  • references angellist.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://angellist.com/
  • 0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://hulu.com/movie/the-quiet-girl-b50a4b8e-d3ff-4635-b806-5e7dbd292ca4
  • references qsapp.com website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://qsapp.com/
  • references Automations website
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://alfredapp.com/help/workflows/automations

books 6

  • 0.90
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://amazon.com/High-Output-Management-Andrew-Grove/dp/0679762884
  • 0.90
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://amazon.com/7-Powers-Foundations-Business-Strategy/dp/0998116319
  • 0.90
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://amazon.com/Orbiting-Giant-Hairball-Corporate-Surviving/dp/0670879835
  • 0.77
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://amazon.com/High-Output-Management-Andrew-Grove/dp/0679762884
  • 0.77
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://amazon.com/7-Powers-Foundations-Business-Strategy/dp/0998116319
  • 0.77
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://amazon.com/Orbiting-Giant-Hairball-Corporate-Surviving/dp/0670879835

persons 6

  • mentioned Jeff Weinstein person
    0.90
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://x.com/jeff_weinstein
  • references Jeff Weinstein person
    0.77
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://x.com/jeff_weinstein
  • mentioned Lenny Rachitsky person
    0.70
    evidence rules-v4
    Feed author/publisher: Lenny Rachitsky
  • hosted by Lenny Rachitsky person
    0.55
    evidence rules-v4
    Feed author/publisher: Lenny Rachitsky
  • 0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://stripe.com/resources/more/incorporating-in-delaware-explained
  • 0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://stripe.com/resources/more/incorporating-in-delaware-explained

companys 6

  • mentioned Technology company
    0.50
    evidence rules-v4
    Feed category: Technology
  • mentioned What Is A Delaware Corporation company
    0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://stripe.com/resources/more/what-is-a-delaware-corporation
  • mentioned Stripe Atlas Perks Partners company
    0.45
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://support.stripe.com/questions/stripe-atlas-perks-partners
  • discusses Technology company
    0.40
    evidence rules-v4
    Feed category: Technology
  • references What Is A Delaware Corporation company
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://stripe.com/resources/more/what-is-a-delaware-corporation
  • references Stripe Atlas Perks Partners company
    0.38
    evidence rules-v4
    Link in episode "Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead)": https://support.stripe.com/questions/stripe-atlas-perks-partners

concepts 5

Episode description as stored
Jeff Weinstein is a product lead at Stripe, where he helped grow their payment APIs to hundreds of billions in volume and transformed the way founders start companies into a few simple clicks with Atlas. Prior to Stripe, Jeff led several startups and sold companies to Groupon and Box. He’s known for his customer obsession, craft, quality, and building beloved products businesses rely on. In our conversation, we discuss: • The power of customer obsession and how to operationalize it in the product development process • How to pick the right metrics and use them to drive impact • Techniques for getting things done at big companies • A group practice Jeff started to uplevel product craft, called Study Group • The story behind Stripe Atlas and its mission to increase entrepreneurship globally • Lessons from working with the founders of Stripe — Brought to you by: • Pendo —The only all-in-one product experience platform for any type of application • Cycle —Your feedback hub, on autopilot • Anvil —The fastest way to build software for documents — Find the transcript at: https://www.lennysnewsletter.com/p/creating-a-culture-of-excellence — Where to find Jeff Weinstein: • X: https://x.com/jeff_weinstein • LinkedIn:  https://www.linkedin.com/in/jeffwweinstein/ • Email: jweinstein@gmail.com — Where to find Lenny: • Newsletter: https://www.lennysnewsletter.com • X: https://twitter.com/lennysan • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/ — In this episode, we cover: (00:00) Jeff’s background  (10:16)  The “go, go, go ASAP + optimistic, long-term compounding” approach (15:38) The importance of craft and quality (24:15) Effective customer communication strategies (28:57) The importance of speed in customer interactions  (33:19) Narrowing your focus (36:53) Why you should pay attention only to paying-customer feedback (40:24) Practicing silence when communicating  (45:33) The role of metrics in product success (54:08) Empowering teams with a single metric (58:23) Picking the right metric for your audience (01:05:10) The importance of metric hygiene (01:11:33) How Stripe uses “study groups” for product improvement (01:37:20) Stripe’s Atlas: simplifying company formation (01:50:38) Automation and operational efficiency (01:55:13) Diversity and team building (02:03:09) Building new products within a large company (02:21:10) Lightning round — Referenced: • Atlas: https://stripe.com/atlas • Stripe: https://stripe.com/ • SQL: https://en.wikipedia.org/wiki/SQL • GitHub: https://github.com/ • Linear: https://linear.app/ • Figma: https://www.figma.com/ • Jeff’s tweet about Stripe’s bug-finder program: https://x.com/jeff_weinstein/status/1777487507934040300 • The “Collison installation”: https://news.ycombinator.com/item?id=18400504 • How we use friction logs to improve products at Stripe: https://dev.to/stripe/how-we-use-friction-logs-to-improve-products-at-stripe-i6p • Fidelity: https://www.fidelity.com/ • 83(b) election: https://docs.stripe.com/atlas/83b-election • Jeff’s tweet about Atlas’s NPS score: https://x.com/jeff_weinstein/status/1788644576330469638 • What is a Delaware corporation? Here’s what makes this state so attractive to businesses: https://stripe.com/resources/more/what-is-a-delaware-corporation • Incorporating in Delaware explained: Why it’s such a popular option for businesses: https://stripe.com/resources/more/incorporating-in-delaware-explained • 7 of Pixar’s Best Storyboard Examples and the Stories Behind Them: https://boords.com/blog/7-of-pixars-best-storyboard-examples-and-the-stories-behind-them • Alex Kehayias on LinkedIn: https://www.linkedin.com/in/alexkehayias/ • Patrick McKenzie on LinkedIn: https://www.linkedin.com/in/patrickmckenzie/ • AngelList: https://www.angellist.com/ • Dan Hightower on LinkedIn: https://www.linkedin.com/in/danhighto/ • Stripe Atlas perks partners: https://support.stripe.com/questions/stripe-atlas-perks-partners • Vision, conviction, and hype: How to build 0 to 1 inside a company | Mi