World Model · podcast knowledge graph

What AI means for your product strategy | Paul Adams (CPO of Intercom)

2023-10-26 · 83 min · 59 entities

episode page audio

Asserted relationships

  • → references Principles Life Work Ray Dalio book
    0.77
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://amazon.com/Principles-Life-Work-Ray-Dalio/dp/1501124021
  • 0.77
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://amazon.com/Habits-Highly-Effective-People-Powerful/dp/0743269519
  • → references Fergal Reid person
    0.77
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://twitter.com/fergal_reid
  • → references Mission Impossible Tom Cruise book
    0.77
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://amazon.com/Mission-Impossible-Tom-Cruise/dp/B000X4IRE4
  • → references @Mattrickard website
    0.77
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://substack.com/@mattrickard
  • 0.77
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://medium.com/fact-of-the-day-1/the-three-horizons-framework-9d7ac0fbea21
  • → references Its Not How Good Want book
    0.77
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://amazon.com/Its-Not-How-Good-Want/dp/0714843377
  • → hosted by Lenny Rachitsky person
    0.55
    evidence rules-v4
    Feed author/publisher: Lenny Rachitsky
  • → works at @Google company
    0.50
    evidence rules-v4
    researcher at Google
  • → works at @Google company
    0.50
    evidence rules-v4
    researcher at Google
  • → discusses Technology company
    0.40
    evidence rules-v4
    Feed category: Technology
  • → discusses Business concept
    0.40
    evidence rules-v4
    Feed category: Business
  • → discusses Entrepreneurship concept
    0.40
    evidence rules-v4
    Feed category: Entrepreneurship
  • → references penname.co website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://penname.co/
  • → references Blog website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://openai.com/blog
  • → references anthropic.com website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://anthropic.com/
  • → references claude.ai website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://claude.ai/
  • → references intercom.com website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://intercom.com/
  • 0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://hulu.com/series/the-bear-05eb6a8e-90ed-4947-8c0b-e6536cbddd5f
  • → references rewind.ai website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://rewind.ai/
  • → references tableau.com website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://tableau.com/
  • → references exponentialview.co website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://exponentialview.co/
  • → references bard.google.com website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://bard.google.com/
  • → references New Chatgpt Can See Hear person
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://nytimes.com/2023/09/27/technology/new-chatgpt-can-see-hear.html
  • → references Drlp website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://intercom.com/drlp/fin
  • → references therundown.ai website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://therundown.ai/
  • → references Kano Model person
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://productplan.com/glossary/kano-model
  • → references Four Forces Framework person
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://thefourforces.com/four-forces-framework
  • → references guinness.com website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://guinness.com/

Entities found in this episode

websites 30

  • mentioned @Mattrickard website
    0.90
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://substack.com/@mattrickard
  • 0.90
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://medium.com/fact-of-the-day-1/the-three-horizons-framework-9d7ac0fbea21
  • references @Mattrickard website
    0.77
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://substack.com/@mattrickard
  • 0.77
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://medium.com/fact-of-the-day-1/the-three-horizons-framework-9d7ac0fbea21
  • mentioned penname.co website
    0.45
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://penname.co/
  • mentioned Blog website
    0.45
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://openai.com/blog
  • mentioned anthropic.com website
    0.45
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://anthropic.com/
  • mentioned claude.ai website
    0.45
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://claude.ai/
  • mentioned intercom.com website
    0.45
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://intercom.com/
  • 0.45
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://hulu.com/series/the-bear-05eb6a8e-90ed-4947-8c0b-e6536cbddd5f
  • mentioned rewind.ai website
    0.45
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://rewind.ai/
  • mentioned tableau.com website
    0.45
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://tableau.com/
  • mentioned exponentialview.co website
    0.45
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://exponentialview.co/
  • mentioned bard.google.com website
    0.45
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://bard.google.com/
  • mentioned Drlp website
    0.45
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://intercom.com/drlp/fin
  • mentioned therundown.ai website
    0.45
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://therundown.ai/
  • mentioned guinness.com website
    0.45
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://guinness.com/
  • references penname.co website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://penname.co/
  • references Blog website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://openai.com/blog
  • references anthropic.com website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://anthropic.com/
  • references claude.ai website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://claude.ai/
  • references intercom.com website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://intercom.com/
  • 0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://hulu.com/series/the-bear-05eb6a8e-90ed-4947-8c0b-e6536cbddd5f
  • references rewind.ai website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://rewind.ai/
  • references tableau.com website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://tableau.com/
  • references exponentialview.co website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://exponentialview.co/
  • references bard.google.com website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://bard.google.com/
  • references Drlp website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://intercom.com/drlp/fin
  • references therundown.ai website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://therundown.ai/
  • references guinness.com website
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://guinness.com/

persons 10

  • mentioned Fergal Reid person
    0.90
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://twitter.com/fergal_reid
  • references Fergal Reid person
    0.77
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://twitter.com/fergal_reid
  • mentioned Lenny Rachitsky person
    0.70
    evidence rules-v4
    Feed author/publisher: Lenny Rachitsky
  • hosted by Lenny Rachitsky person
    0.55
    evidence rules-v4
    Feed author/publisher: Lenny Rachitsky
  • mentioned New Chatgpt Can See Hear person
    0.45
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://nytimes.com/2023/09/27/technology/new-chatgpt-can-see-hear.html
  • mentioned Kano Model person
    0.45
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://productplan.com/glossary/kano-model
  • mentioned Four Forces Framework person
    0.45
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://thefourforces.com/four-forces-framework
  • references New Chatgpt Can See Hear person
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://nytimes.com/2023/09/27/technology/new-chatgpt-can-see-hear.html
  • references Kano Model person
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://productplan.com/glossary/kano-model
  • references Four Forces Framework person
    0.38
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://thefourforces.com/four-forces-framework

books 8

  • 0.90
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://amazon.com/Principles-Life-Work-Ray-Dalio/dp/1501124021
  • 0.90
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://amazon.com/Habits-Highly-Effective-People-Powerful/dp/0743269519
  • 0.90
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://amazon.com/Mission-Impossible-Tom-Cruise/dp/B000X4IRE4
  • mentioned Its Not How Good Want book
    0.90
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://amazon.com/Its-Not-How-Good-Want/dp/0714843377
  • 0.77
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://amazon.com/Principles-Life-Work-Ray-Dalio/dp/1501124021
  • 0.77
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://amazon.com/Habits-Highly-Effective-People-Powerful/dp/0743269519
  • 0.77
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://amazon.com/Mission-Impossible-Tom-Cruise/dp/B000X4IRE4
  • references Its Not How Good Want book
    0.77
    evidence rules-v4
    Link in episode "What AI means for your product strategy | Paul Adams (CPO of Intercom)": https://amazon.com/Its-Not-How-Good-Want/dp/0714843377

concepts 6

  • mentioned Business concept
    0.50
    evidence rules-v4
    Feed category: Business
  • mentioned Entrepreneurship concept
    0.50
    evidence rules-v4
    Feed category: Entrepreneurship
  • mentioned Paul Adams (CPO of Intercom concept
    0.42
    evidence rules-v4
    What AI means for your product strategy | Paul Adams (CPO of Intercom)
  • discusses Business concept
    0.40
    evidence rules-v4
    Feed category: Business
  • discusses Entrepreneurship concept
    0.40
    evidence rules-v4
    Feed category: Entrepreneurship
  • mentioned CPO concept
    0.35
    evidence rules-v4
    CPO

companys 5

  • mentioned @Google company
    0.62
    evidence rules-v4
    researcher at Google
  • mentioned Technology company
    0.50
    evidence rules-v4
    Feed category: Technology
  • works at @Google company
    0.50
    evidence rules-v4
    researcher at Google
  • works at @Google company
    0.50
    evidence rules-v4
    researcher at Google
  • discusses Technology company
    0.40
    evidence rules-v4
    Feed category: Technology
Episode description as stored
Paul Adams is the longtime chief product officer at Intercom, where he leads the product management, product design, data science, and research teams. Before Intercom, Paul was the global head of brand design at Facebook, a senior user researcher at Google, and a product designer at Dyson. He’s also a best-selling author , a podcast host , and a public speaker. In today’s episode, we discuss: • Practical advice on integrating AI into your organization • Tips and tools for learning AI as a PM • Hilarious stories from Google and Facebook • How to build conviction with skeptical coworkers • Lessons learned from pricing at Intercom • How Intercom implemented JTBD — Brought to you by Eppo —Run reliable, impactful experiments | Hex —Helping teams ask and answer data questions by working together | HelpBar by Chameleon —The free in-app universal search solution built for SaaS — Find the full transcript at: https://www.lennyspodcast.com/what-ai-means-for-your-product-strategy-paul-adams-cpo-of-intercom/ — Where to find Paul Adams: • X: https://twitter.com/Padday • LinkedIn: https://www.linkedin.com/in/pauladams/ — Where to find Lenny: • Newsletter: https://www.lennysnewsletter.com • X: https://twitter.com/lennysan • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/ — In this episode, we cover: (00:00) Paul’s background (04:09) Freezing onstage in front of 8,000 people (07:28) Insights from Google+ days (12:31) Learning from failure (13:56) Intercom’s “ship fast, ship early, ship often” principle (15:17) Integrating AI into product strategy (17:31) Making time for AI learning (19:37) AI in new-product development (21:16) Questions to ask about your product (23:33) How Intercom pivoted after the release of ChatGPT (25:13) Intercom’s AI chatbot, Fin  (26:45) The early impact of AI adoption at Intercom (28:53) Mind-blowing capabilities of AI (34:27) How to structure teams around AI products (37:57) Why all teams should be involved in AI (39:04) Staying up to date on emerging technology (42:44) Hurdles implementing AI at Intercom (45:52) Building conviction around AI (49:52) Why you shouldn’t fear AI (50:56) Paul’s “before-after” framework (51:54) Pricing lessons from Intercom (54:54) Paul’s “differentiation vs. table stakes” framework (59:22) What “swinging the pendulum” means and examples from Intercom (1:05:21) Paul’s “product market story fit” framework (1:08:23) His take on JTBD (1:11:01) How Intercom uses the “four forces” framework (1:12:54) Lightning round — Referenced: • Intercom: https://www.intercom.com/ • The New ChatGPT Can “See” and “Talk.” Here’s What It’s Like: https://www.nytimes.com/2023/09/27/technology/new-chatgpt-can-see-hear.html • Fergal Reid on X: https://twitter.com/fergal_reid • Intercom’s AI chatbot, Fin: https://www.intercom.com/drlp/fin • Mark Zuckerberg: First Interview in the Metaverse | Lex Fridman Podcast #398: https://www.youtube.com/watch?v=MVYrJJNdrEg • Black Mirror “Joan Is Awful” episode: https://www.imdb.com/title/tt20247352/ • Mission: Impossible on Prime Video: https://www.amazon.com/Mission-Impossible-Tom-Cruise/dp/B000X4IRE4 • Anthropic: https://www.anthropic.com/ • Claude: https://claude.ai/ • Matt Rickard’s newsletter: https://substack.com/@mattrickard • OpenAI’s blog: https://openai.com/blog • The Rundown AI newsletter: https://www.therundown.ai/ • Exponential View newsletter: https://www.exponentialview.co/ • Google Bard: https://bard.google.com/ • Rewind: https://www.rewind.ai/ • The Three Horizons Framework: https://medium.com/fact-of-the-day-1/the-three-horizons-framework-9d7ac0fbea21 • Sam Altman on X: https://twitter.com/sama • Tableau: https://www.tableau.com/ • Kano model: https://www.productplan.com/glossary/kano-model/ • The ultimate guide to JTBD | Bob Moesta (co-creator of the framework): https://www.lennyspodcast.com/the-ultimate-guide-to-jtbd-bob-moesta-co-creator-of-the-framework/ • Hot takes and techno-optimism from tech’s top power couple | Sriram and Aarthi: https://www.le