Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)

2023-03-05 · 81 min · 31 entities

episode page audio

Asserted relationships

→ references Scaling People Tactics Management Building book

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evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://amazon.com/Scaling-People-Tactics-Management-Building/dp/1953953212
→ references High Growth Handbook Elad Gil book

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evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://amazon.com/High-Growth-Handbook-Elad-Gil/dp/1732265100
→ references Claire Hughes Johnson person

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evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://linkedin.com/in/claire-hughes-johnson-7058
→ references Conscious Business Build Through Values book

0.77

evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://amazon.com/Conscious-Business-Build-through-Values/dp/1622032020
→ hosted by Lenny Rachitsky person

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Feed author/publisher: Lenny Rachitsky
→ works at Stripe company

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COO at Stripe
→ works at Stripe company

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COO at Stripe
→ discusses Technology company

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Feed category: Technology
→ discusses Business concept

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Feed category: Business
→ discusses Entrepreneurship concept

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Feed category: Entrepreneurship
→ references penname.co website

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evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://penname.co/
→ references pos.toasttab.com website

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evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://pos.toasttab.com/
→ references Type Descriptions person

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evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://enneagraminstitute.com/type-descriptions
→ references discord.com website

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evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://discord.com/
→ references Gokuls Spade Toolkit person

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evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://coda.io/@gokulrajaram/gokuls-spade-toolkit

Entities found in this episode

persons 8

mentioned Claire Hughes Johnson person

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evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://linkedin.com/in/claire-hughes-johnson-7058
references Claire Hughes Johnson person

0.77

evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://linkedin.com/in/claire-hughes-johnson-7058
mentioned Lenny Rachitsky person

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evidence rules-v4
Feed author/publisher: Lenny Rachitsky
hosted by Lenny Rachitsky person

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evidence rules-v4
Feed author/publisher: Lenny Rachitsky
mentioned Type Descriptions person

0.45

evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://enneagraminstitute.com/type-descriptions
mentioned Gokuls Spade Toolkit person

0.45

evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://coda.io/@gokulrajaram/gokuls-spade-toolkit
references Type Descriptions person

0.38

evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://enneagraminstitute.com/type-descriptions
references Gokuls Spade Toolkit person

0.38

evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://coda.io/@gokulrajaram/gokuls-spade-toolkit

books 6

mentioned Scaling People Tactics Management Building book

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evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://amazon.com/Scaling-People-Tactics-Management-Building/dp/1953953212
mentioned High Growth Handbook Elad Gil book

0.90

evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://amazon.com/High-Growth-Handbook-Elad-Gil/dp/1732265100
mentioned Conscious Business Build Through Values book

0.90

evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://amazon.com/Conscious-Business-Build-through-Values/dp/1622032020
references Scaling People Tactics Management Building book

0.77

evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://amazon.com/Scaling-People-Tactics-Management-Building/dp/1953953212
references High Growth Handbook Elad Gil book

0.77

evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://amazon.com/High-Growth-Handbook-Elad-Gil/dp/1732265100
references Conscious Business Build Through Values book

0.77

evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://amazon.com/Conscious-Business-Build-through-Values/dp/1622032020

concepts 6

mentioned Business concept

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evidence rules-v4
Feed category: Business
mentioned Entrepreneurship concept

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evidence rules-v4
Feed category: Entrepreneurship
mentioned Claire Hughes Johnson (former COO of Stripe concept

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evidence rules-v4
Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)
discusses Business concept

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Feed category: Business
discusses Entrepreneurship concept

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Feed category: Entrepreneurship
mentioned COO concept

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COO

websites 6

mentioned penname.co website

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evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://penname.co/
mentioned pos.toasttab.com website

0.45

evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://pos.toasttab.com/
mentioned discord.com website

0.45

evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://discord.com/
references penname.co website

0.38

evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://penname.co/
references pos.toasttab.com website

0.38

evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://pos.toasttab.com/
references discord.com website

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evidence rules-v4
Link in episode "Lessons from scaling Stripe | Claire Hughes Johnson (former COO of Stripe)": https://discord.com/

companys 5

mentioned Stripe company

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evidence rules-v4
COO at Stripe
mentioned Technology company

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evidence rules-v4
Feed category: Technology
works at Stripe company

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COO at Stripe
works at Stripe company

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COO at Stripe
discusses Technology company

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Feed category: Technology

Episode description as stored

Brought to you by Linear —The new standard for modern software development | Vanta —Automate compliance. Simplify security. | Dovetail —Bring your customer into every decision. — Claire Hughes Johnson is the former COO at Stripe, which she helped scale from a small startup to the legendary company it is today. She also spent close to 10 years at Google, where she filled several executive roles, including VP of Global Online Sales and Director of Sales and Ops for Gmail, YouTube, Google Apps, and AdWords. Claire shares invaluable insights from her upcoming book, Scaling People , on how to successfully build and scale organizations. We talk about the importance of building self-awareness, and Claire gives tons of tactical advice on how to say things that are hard to say, as well as how to improve your internal communications, and so much more. Find the full transcript at: https://www.lennysnewsletter.com/p/lessons-from-scaling-stripe-tactics Where to find Claire Hughes Johnson: • Twitter: https://twitter.com/chughesjohnson • LinkedIn: https://www.linkedin.com/in/claire-hughes-johnson-7058/ Where to find Lenny: • Newsletter: https://www.lennysnewsletter.com • Twitter: https://twitter.com/lennysan • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/ Referenced: • Scaling People: Tactics for Management and Company Building : https://www.amazon.com/Scaling-People-Tactics-Management-Building/dp/1953953212 • John Collison on LinkedIn: https://www.linkedin.com/in/johnbcollison/ • Patrick Collison on LinkedIn: https://www.linkedin.com/in/patrickcollison/ • Discord: https://discord.com/ • Toast: https://pos.toasttab.com/ • High Growth Handbook: Scaling Startups from 10 to 10,000 People : https://www.amazon.com/High-Growth-Handbook-Elad-Gil/dp/1732265100 • Myers-Briggs personality types: https://www.myersbriggs.org/my-mbti-personality-type/mbti-basics/ • Enneagram types: https://www.enneagraminstitute.com/type-descriptions • Disc assessment: https://www.discprofile.com/what-is-disc • Conscious Business: How to Build Value through Values : https://www.amazon.com/Conscious-Business-Build-through-Values/dp/1622032020/ • Reid Hoffman on LinkedIn: https://www.linkedin.com/in/reidhoffman/ • Eeke de Milliano on Lenny’s Podcast: https://www.lennyspodcast.com/how-to-foster-innovation-and-big-thinking-eeke-de-milliano-retool-stripe/ • Running an effective meeting: https://www.youtube.com/watch?v=GIiaFW874q8 • Gokul’s S.P.A.D.E. framework: https://coda.io/@gokulrajaram/gokuls-spade-toolkit In this episode, we cover: (00:00) Claire’s background (04:47) How writing Scaling People helped Claire crystallize learnings (07:58) How she got started writing her book (11:11) Advice that changed the way she operates (15:18) The lack of job titles at Stripe (19:01) Scaling your organizational structure (23:46) What founders need to think about in the early days (26:38) Personal operating principles (29:04) How to crystallize your own values to gain self-awareness (34:29) Advice for saying uncomfortable things (37:12) Being an explorer, not a lecturer (43:57) Come back to the operating system (47:17) Organizational structure using Claire’s house metaphor (50:50) Why some chaos is normal (52:45) Founding documents you need (58:30) The components of a company’s operating system (1:01:31) Finding the right cadence (1:04:48) COOs and which types of businesses need them (1:11:30) Advice on scaling quickly (1:13:56) The importance of internal communications (1:16:03) Running effective meetings (1:17:17) Advice for aligning and making decisions as a manager Production and marketing by https://penname.co/ . For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com . This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.lennysnewsletter.com/subscribe