Albert Heijn’s Sjoerd Holleman on AI Shopping Assistants and the Future of Grocery CX | Groceryshop 2026

2026-09-23 · 15 min · 11 entities

episode page audio

Asserted relationships

→ appeared on Omni Talk Retail podcast

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Albert Heijn’s Sjoerd Holleman on AI Shopping Assistants and the Future of Grocery CX | Groceryshop 2026
→ discusses Business company

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Feed category: Business
→ discusses Entrepreneurship website

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Feed category: Entrepreneurship
→ discusses Management website

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Feed category: Management
→ references Privacy podcast

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Link in episode "Albert Heijn’s Sjoerd Holleman on AI Shopping Assistants and the Future of Grocery CX | Groceryshop 2026": https://podcorn.com/privacy

Entities found in this episode

websites 4

mentioned Entrepreneurship website

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Feed category: Entrepreneurship
mentioned Management website

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evidence rules-v5
Feed category: Management
discusses Entrepreneurship website

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evidence rules-v5
Feed category: Entrepreneurship
discusses Management website

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evidence rules-v5
Feed category: Management

podcasts 3

appeared on Omni Talk Retail podcast

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evidence rules-v5
Albert Heijn’s Sjoerd Holleman on AI Shopping Assistants and the Future of Grocery CX | Groceryshop 2026
mentioned Privacy podcast

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evidence rules-v5
Link in episode "Albert Heijn’s Sjoerd Holleman on AI Shopping Assistants and the Future of Grocery CX | Groceryshop 2026": https://podcorn.com/privacy
references Privacy podcast

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evidence rules-v5
Link in episode "Albert Heijn’s Sjoerd Holleman on AI Shopping Assistants and the Future of Grocery CX | Groceryshop 2026": https://podcorn.com/privacy

companys 2

mentioned Business company

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evidence rules-v5
Feed category: Business
discusses Business company

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evidence rules-v5
Feed category: Business

persons 1

mentioned Albert Heijn’s Sjoerd Holleman person

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Albert Heijn’s Sjoerd Holleman on AI Shopping Assistants and the Future of Grocery CX | Groceryshop 2026

concepts 1

mentioned Grocery CX concept

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the Future of Grocery CX

Episode description as stored

Live from the Vusion podcast studio at booth 913 at Groceryshop 2026 in Las Vegas, Ben Miller connects with Sjoerd Holleman, Chief Product and AI Officer at Albert Heijn, to explore how AI is reshaping the shopping experience. Sjoerd shares lessons from Albert Heijn’s AI shopping assistant Steijn, including what shoppers are using and how those learnings can translate beyond the Dutch market. The conversation also looks at the growing role of personal AI agents, the future of customer experience through AI and how Ahold Delhaize is using AI assistants internally to support store associates. In this episode: • How AI is changing the shopping experience at Albert Heijn • Lessons from Steijn, Albert Heijn’s AI shopping assistant • Which AI assistant functionalities shoppers are using most • What Dutch shopper behavior can teach the broader grocery industry • How AI innovations can scale across Ahold Delhaize brands • Keeping retailer-built assistants relevant as personal AI agents grow • The future of customer experience through AI • How AI assistants are supporting store associates 🎧 Subscribe to Omni Talk for more conversations with the leaders shaping grocery and retail. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy