World Model · podcast knowledge graph

Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well

2026-08-05 · 40 min · episode 177 · 28 entities

episode page audio

Asserted relationships

  • → appeared on The Amazing Authorities Podcast podcast
    0.68
    evidence rules-v5
    Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well
  • → authored This Call May Be Monitored book
    0.62
    evidence rules-v5
    author of This Call May Be Monitored and host of The Wayfarer Podcast
  • → authored This Call May Be Monitored book
    0.62
    evidence rules-v5
    author of This Call May Be Monitored and host of The Wayfarer Podcast
  • → hosted by Mitch Carson person
    0.55
    evidence rules-v5
    Feed author/publisher: Mitch Carson
  • → founded Intelligentics company
    0.54
    evidence rules-v5
    founder of Intelligentics
  • → founded Intelligentics company
    0.54
    evidence rules-v5
    founder of Intelligentics
  • → works at Intelligentics company
    0.50
    evidence rules-v5
    founder of Intelligentics
  • → works at Intelligentics company
    0.50
    evidence rules-v5
    founder of Intelligentics
  • → discusses Business company
    0.40
    evidence rules-v5
    Feed category: Business
  • → discusses Entrepreneurship website
    0.40
    evidence rules-v5
    Feed category: Entrepreneurship
  • → references @MitchCarsonOfficial website
    0.38
    evidence rules-v5
    Link in episode "Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well": https://youtube.com/@MitchCarsonOfficial
  • → references getinterviewedguaranteed.com website
    0.38
    evidence rules-v5
    Link in episode "Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well": https://getinterviewedguaranteed.com/
  • → references Publisher Rocket person
    0.38
    evidence rules-v5
    Link in episode "Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well": https://mitchauthor--rocket.thrivecart.com/publisher-rocket
  • → references RankYourVideos website
    0.38
    evidence rules-v5
    Link in episode "Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well": https://tubebuddy.com/RankYourVideos
  • → references tomvanderwell.com website
    0.38
    evidence rules-v5
    Link in episode "Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well": https://tomvanderwell.com/
  • → references intelligentics.com website
    0.38
    evidence rules-v5
    Link in episode "Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well": https://intelligentics.com/

Entities found in this episode

websites 12

  • mentioned Entrepreneurship website
    0.50
    evidence rules-v5
    Feed category: Entrepreneurship
  • mentioned @MitchCarsonOfficial website
    0.45
    evidence rules-v5
    Link in episode "Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well": https://youtube.com/@MitchCarsonOfficial
  • mentioned getinterviewedguaranteed.com website
    0.45
    evidence rules-v5
    Link in episode "Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well": https://getinterviewedguaranteed.com/
  • mentioned RankYourVideos website
    0.45
    evidence rules-v5
    Link in episode "Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well": https://tubebuddy.com/RankYourVideos
  • mentioned tomvanderwell.com website
    0.45
    evidence rules-v5
    Link in episode "Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well": https://tomvanderwell.com/
  • mentioned intelligentics.com website
    0.45
    evidence rules-v5
    Link in episode "Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well": https://intelligentics.com/
  • discusses Entrepreneurship website
    0.40
    evidence rules-v5
    Feed category: Entrepreneurship
  • references @MitchCarsonOfficial website
    0.38
    evidence rules-v5
    Link in episode "Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well": https://youtube.com/@MitchCarsonOfficial
  • references getinterviewedguaranteed.com website
    0.38
    evidence rules-v5
    Link in episode "Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well": https://getinterviewedguaranteed.com/
  • references RankYourVideos website
    0.38
    evidence rules-v5
    Link in episode "Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well": https://tubebuddy.com/RankYourVideos
  • references tomvanderwell.com website
    0.38
    evidence rules-v5
    Link in episode "Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well": https://tomvanderwell.com/
  • references intelligentics.com website
    0.38
    evidence rules-v5
    Link in episode "Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well": https://intelligentics.com/

companys 7

  • mentioned Intelligentics company
    0.68
    evidence rules-v5
    founder of Intelligentics
  • founded Intelligentics company
    0.54
    evidence rules-v5
    founder of Intelligentics
  • founded Intelligentics company
    0.54
    evidence rules-v5
    founder of Intelligentics
  • mentioned Business company
    0.50
    evidence rules-v5
    Feed category: Business
  • works at Intelligentics company
    0.50
    evidence rules-v5
    founder of Intelligentics
  • works at Intelligentics company
    0.50
    evidence rules-v5
    founder of Intelligentics
  • discusses Business company
    0.40
    evidence rules-v5
    Feed category: Business

persons 5

  • mentioned Tom Van person
    0.72
    evidence rules-v5
    Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well
  • mentioned Mitch Carson person
    0.70
    evidence rules-v5
    Feed author/publisher: Mitch Carson
  • hosted by Mitch Carson person
    0.55
    evidence rules-v5
    Feed author/publisher: Mitch Carson
  • mentioned Publisher Rocket person
    0.45
    evidence rules-v5
    Link in episode "Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well": https://mitchauthor--rocket.thrivecart.com/publisher-rocket
  • references Publisher Rocket person
    0.38
    evidence rules-v5
    Link in episode "Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well": https://mitchauthor--rocket.thrivecart.com/publisher-rocket

books 3

  • 0.72
    evidence rules-v5
    author of This Call May Be Monitored and host of The Wayfarer Podcast
  • 0.62
    evidence rules-v5
    author of This Call May Be Monitored and host of The Wayfarer Podcast
  • 0.62
    evidence rules-v5
    author of This Call May Be Monitored and host of The Wayfarer Podcast

podcasts 1

  • appeared on The Amazing Authorities Podcast podcast
    0.68
    evidence rules-v5
    Why Customer Service Fails: Call Analysis, AI & Retention Strategies with Tom Vander Well
Episode description as stored
Great customer service isn't just about answering calls—it's about understanding why customers call in the first place and fixing the problems that keep them coming back. In this episode of Amazing Authorities, Mitch Carson interviews Tom Vander Well , customer experience expert, founder of Intelligentics, author, and speaker. Drawing on more than three decades of experience and over 100,000 analyzed customer calls, Tom reveals how businesses can reduce customer churn, improve loyalty, and uncover hidden operational issues through call analysis. He also explains where AI helps customer service—and where human expertise remains irreplaceable. WHAT YOU'LL LEARN: • How analyzing customer calls uncovers service gaps that coaching alone often misses. • The three essentials every customer expects: fast resolution, genuine empathy, and respect for their time. • Why poor communication, broken promises, and lack of follow-up are the biggest causes of customer frustration. • How AI is changing customer service—and why human agents remain essential for handling complex conversations. • Why Gen Z, Millennials, and Baby Boomers all expect different communication styles and how businesses can adapt. • How improving customer retention is far more profitable than constantly acquiring new customers. • Why quality assurance should identify operational problems—not just evaluate employee performance. ABOUT THE GUEST: Tom Vander Well is the founder of Intelligentics , a customer experience consulting firm specializing in call monitoring, quality assurance, and customer satisfaction improvement. With more than 32 years of experience reviewing over 100,000 customer interactions, Tom helps organizations reduce customer churn, improve communication, and strengthen customer loyalty. He is also the author of This Call May Be Monitored and host of The Wayfarer Podcast . GUEST LINKS: Website: https://tomvanderwell.com Company: https://intelligentics.com Book: This Call May Be Monitored Podcast: The Wayfarer Podcast ABOUT MITCH CARSON: Mitch Carson — branding strategist, speaker, author, and host of Amazing Authorities, helping experts build influence, authority, and income through powerful media presence. Mitch's Appointment Link: 👉 https://www.getinterviewedguaranteed.com 🔎 Download Publisher Rocket—one of the best tools to optimize your Amazon Ads and reach more readers 👉 https://mitchauthor--rocket.thrivecart.com/publisher-rocket/ 📘 My Book (The Silent Salesmen) – Bestseller in German and English 👉 https://www.amazon.com/s?k=the+silent+salesmen 📘 The Amazing Authors Of Singapore: 23 Visionaries One Mission: To Empower You 👉 https://a.co/d/12EYX2u 🔴 Don't forget to subscribe and click the bell button: 👉 https://www.youtube.com/@MitchCarsonOfficial Social Media - Follow us on: https://www.linkedin.com/in/mitchcarsoninstantcelebrity https://www.instagram.com/mitchcarsonofficial/ https://www.facebook.com/MitchCarsonOfficial/ https://x.com/MCarsonOfficial https://www.mitchcarson.com/ https://www.tubebuddy.com/RankYourVideos 🔎 Visit our website: https://www.mitchcarson.com/ 📨 Email: mitchcarson@rocketmail.com mitch@mitchcarson.com https://linktr.ee/mitchcarson #publicspeaker #tedxspeaker #personalbrandingexpert #customerservice #customerexperience #cx #callcenter #leadership #retention #customerloyalty #ai #tomvanderwell