World Model · podcast knowledge graph

The AI-Native CRM

2026-09-16 · 53 min · episode 1200 · 14 entities

episode page audio

Asserted relationships

  • → hosted by Andreessen Horowitz person
    0.55
    evidence rules-v4
    Feed author/publisher: Andreessen Horowitz
  • → discusses Science concept
    0.40
    evidence rules-v4
    Feed category: Science
  • → discusses Technology concept
    0.40
    evidence rules-v4
    Feed category: Technology
  • → discusses Business concept
    0.40
    evidence rules-v4
    Feed category: Business
  • → discusses Entrepreneurship concept
    0.40
    evidence rules-v4
    Feed category: Entrepreneurship
  • → hosted by a16z company
    0.40
    evidence rules-v4
    Feed author/publisher: a16z
  • → references lightfield.app website
    0.38
    evidence rules-v4
    Link in episode "The AI-Native CRM": https://lightfield.app/

Entities found in this episode

concepts 9

  • mentioned Science concept
    0.50
    evidence rules-v4
    Feed category: Science
  • mentioned Technology concept
    0.50
    evidence rules-v4
    Feed category: Technology
  • mentioned Business concept
    0.50
    evidence rules-v4
    Feed category: Business
  • mentioned Entrepreneurship concept
    0.50
    evidence rules-v4
    Feed category: Entrepreneurship
  • discusses Science concept
    0.40
    evidence rules-v4
    Feed category: Science
  • discusses Technology concept
    0.40
    evidence rules-v4
    Feed category: Technology
  • discusses Business concept
    0.40
    evidence rules-v4
    Feed category: Business
  • discusses Entrepreneurship concept
    0.40
    evidence rules-v4
    Feed category: Entrepreneurship
  • mentioned CRM concept
    0.35
    evidence rules-v4
    CRM

persons 2

  • mentioned Andreessen Horowitz person
    0.70
    evidence rules-v4
    Feed author/publisher: Andreessen Horowitz
  • hosted by Andreessen Horowitz person
    0.55
    evidence rules-v4
    Feed author/publisher: Andreessen Horowitz

websites 2

  • mentioned lightfield.app website
    0.45
    evidence rules-v4
    Link in episode "The AI-Native CRM": https://lightfield.app/
  • references lightfield.app website
    0.38
    evidence rules-v4
    Link in episode "The AI-Native CRM": https://lightfield.app/

companys 1

  • hosted by a16z company
    0.40
    evidence rules-v4
    Feed author/publisher: a16z
Episode description as stored
a16z’s Alex Rampell and Joe Schmidt sit down with Lightfield co-founder and CEO Keith Peiris to discuss what it takes to rethink the CRM for an AI-native world, and the unusual pivot that got him there. Keith previously built Tome to 25 million users, but eventually walked away from the product after concluding that the underlying technology couldn’t capture enough context about a presenter, their audience, and the relationship between them. Starting again, his team followed customers from AI presentations into sales workflows and eventually found a harder problem: making sense of the fragmented and often conflicting data spread across a company’s emails, calls, CRM, and other systems. They unpack Lightfield’s idea of a “business world model,” why Keith believes intelligence can replace much of the rigid schema behind traditional software, and what changes when AI has enough context to reason about a company and its customers. They also get into building for greenfield versus brownfield markets, AI-era pricing, running a company where everyone is a generalist, and Keith’s lessons from making a hard pivot. Resources: Follow Keith Peiris on LinkedIn: https://www.linkedin.com/in/keithpeiris Follow Alex Rampell on X: https://x.com/arampell Follow Joe Schmidt on X: https://x.com/joeschmidtiv Learn more about Lightfield: https://lightfield.app Stay Updated: Find a16z on YouTube: YouTube Find a16z on X Find a16z on LinkedIn Listen to the a16z Show on Spotify Listen to the a16z Show on Apple Podcasts Follow our host: https://twitter.com/eriktorenberg Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.