Unbundling the BPO: How AI Is Disrupting Outsourced Work

2025-05-17 · 17 min · episode 860 · 15 entities

episode page audio

Asserted relationships

→ hosted by Andreessen Horowitz person

0.55 · ×2

evidence rules-v4
Feed author/publisher: Andreessen Horowitz
→ discusses Business company

0.40 · ×2

evidence rules-v4
Feed category: Business
→ discusses Technology company

0.40 · ×2

evidence rules-v4
Feed category: Technology
→ discusses Entrepreneurship website

0.40 · ×2

evidence rules-v4
Feed category: Entrepreneurship
→ discusses Science concept

0.40 · ×2

evidence rules-v4
Feed category: Science
→ hosted by a16z company

0.40 · ×2

evidence rules-v4
Feed author/publisher: a16z
→ references Unbundling The Bpo How Ai Will Disrupt Outsourced Work website

0.38 · ×2

evidence rules-v4
Link in episode "Unbundling the BPO: How AI Is Disrupting Outsourced Work": https://a16z.com/unbundling-the-bpo-how-ai-will-disrupt-outsourced-work

Entities found in this episode

companys 5

mentioned Business company

0.50 · ×2

evidence rules-v4
Feed category: Business
mentioned Technology company

0.50 · ×2

evidence rules-v4
Feed category: Technology
discusses Business company

0.40 · ×2

evidence rules-v4
Feed category: Business
discusses Technology company

0.40 · ×2

evidence rules-v4
Feed category: Technology
hosted by a16z company

0.40 · ×2

evidence rules-v4
Feed author/publisher: a16z

websites 4

mentioned Entrepreneurship website

0.50 · ×2

evidence rules-v4
Feed category: Entrepreneurship
mentioned Unbundling The Bpo How Ai Will Disrupt Outsourced Work website

0.45 · ×2

evidence rules-v4
Link in episode "Unbundling the BPO: How AI Is Disrupting Outsourced Work": https://a16z.com/unbundling-the-bpo-how-ai-will-disrupt-outsourced-work
discusses Entrepreneurship website

0.40 · ×2

evidence rules-v4
Feed category: Entrepreneurship
references Unbundling The Bpo How Ai Will Disrupt Outsourced Work website

0.38 · ×2

evidence rules-v4
Link in episode "Unbundling the BPO: How AI Is Disrupting Outsourced Work": https://a16z.com/unbundling-the-bpo-how-ai-will-disrupt-outsourced-work

concepts 4

mentioned Science concept

0.50 · ×2

evidence rules-v4
Feed category: Science
mentioned How AI Is Disrupting Outsourced Work concept

0.42 · ×2

evidence rules-v4
Unbundling the BPO: How AI Is Disrupting Outsourced Work
discusses Science concept

0.40 · ×2

evidence rules-v4
Feed category: Science
mentioned BPO concept

0.35 · ×2

evidence rules-v4
BPO

persons 2

mentioned Andreessen Horowitz person

0.70 · ×2

evidence rules-v4
Feed author/publisher: Andreessen Horowitz
hosted by Andreessen Horowitz person

0.55 · ×2

evidence rules-v4
Feed author/publisher: Andreessen Horowitz

Episode description as stored

Business Process Outsourcing (BPO) is a $300 billion industry powering the back- and front-office operations of the world’s largest companies. In her article, "Unbundling the BPO: How AI Will Disrupt Outsourced Work," Kimberly Tan (Partner, a16z) explores how the rise of AI is challenging the status quo. In this episode, Kimberly unpacks the shift—from call centers and invoice processing to cross-system automation and coding agents. They explore how AI is redefining the economics of scale, unlocking new markets, and expanding the reach of automation beyond the Fortune 500. For founders and operators alike, this conversation offers a clear-eyed look at the playbook for building in this newly addressable space. Resources: Read the article: https://a16z.com/unbundling-the-bpo-how-ai-will-disrupt-outsourced-work/ Find Kimberly on X: https://x.com/kimberlywtan Stay Updated: Let us know what you think: https://ratethispodcast.com/a16z Find a16z on Twitter: https://twitter.com/a16z Find a16z on LinkedIn: https://www.linkedin.com/company/a16z Subscribe on your favorite podcast app: https://a16z.simplecast.com/ Follow our host: https://x.com/eriktorenberg Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures. Stay Updated: Find a16z on YouTube: YouTube Find a16z on X Find a16z on LinkedIn Listen to the a16z Show on Spotify Listen to the a16z Show on Apple Podcasts Follow our host: https://twitter.com/eriktorenberg Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.