World Model · podcast knowledge graph

Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943

2024-05-03 · 85 min · 24 entities

episode page audio

Asserted relationships

  • → references twistartups.substack.com website
    0.77
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://twistartups.substack.com/
  • → references @Calacanis website
    0.77
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://substack.com/@calacanis
  • → appeared on This Week in Startups podcast
    0.68
    evidence rules-v5
    Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943
  • → hosted by Jason Calacanis person
    0.55
    evidence rules-v5
    Feed author/publisher: Jason Calacanis
  • → discusses Technology company
    0.40
    evidence rules-v5
    Feed category: Technology
  • → references ThisWeekIn website
    0.38
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://youtube.com/thisweekin
  • → references Twist website
    0.38
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": http://zendesk.com/twist
  • → references @Thisweekinstartups website
    0.38
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://tiktok.com/@thisweekinstartups
  • → references founder.university company
    0.38
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://founder.university/podcast
  • → references founderfridays.tech website
    0.38
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://founderfridays.tech/
  • → references anomalo.com website
    0.38
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://anomalo.com/
  • → references bobmoesta.com website
    0.38
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://bobmoesta.com/

Entities found in this episode

websites 16

  • mentioned twistartups.substack.com website
    0.90
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://twistartups.substack.com/
  • mentioned @Calacanis website
    0.90
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://substack.com/@calacanis
  • references twistartups.substack.com website
    0.77
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://twistartups.substack.com/
  • references @Calacanis website
    0.77
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://substack.com/@calacanis
  • mentioned ThisWeekIn website
    0.45
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://youtube.com/thisweekin
  • mentioned Twist website
    0.45
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": http://zendesk.com/twist
  • mentioned @Thisweekinstartups website
    0.45
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://tiktok.com/@thisweekinstartups
  • mentioned founderfridays.tech website
    0.45
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://founderfridays.tech/
  • mentioned anomalo.com website
    0.45
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://anomalo.com/
  • mentioned bobmoesta.com website
    0.45
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://bobmoesta.com/
  • references ThisWeekIn website
    0.38
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://youtube.com/thisweekin
  • references Twist website
    0.38
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": http://zendesk.com/twist
  • references @Thisweekinstartups website
    0.38
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://tiktok.com/@thisweekinstartups
  • references founderfridays.tech website
    0.38
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://founderfridays.tech/
  • references anomalo.com website
    0.38
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://anomalo.com/
  • references bobmoesta.com website
    0.38
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://bobmoesta.com/

companys 4

  • mentioned Technology company
    0.50
    evidence rules-v5
    Feed category: Technology
  • mentioned founder.university company
    0.45
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://founder.university/podcast
  • discusses Technology company
    0.40
    evidence rules-v5
    Feed category: Technology
  • references founder.university company
    0.38
    evidence rules-v5
    Link in episode "Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943": https://founder.university/podcast

persons 3

  • mentioned Bob Moesta person
    0.72
    evidence rules-v5
    Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943
  • mentioned Jason Calacanis person
    0.70
    evidence rules-v5
    Feed author/publisher: Jason Calacanis
  • hosted by Jason Calacanis person
    0.55
    evidence rules-v5
    Feed author/publisher: Jason Calacanis

podcasts 1

  • appeared on This Week in Startups podcast
    0.68
    evidence rules-v5
    Decoding Customer Insights, Trust, and the Jobs-to-be-Done Framework with Bob Moesta | E1943
Episode description as stored
This Week in Startups is brought to you by… Hubspot for Podcast Networks - Looking to up your marketing game? Check out the podcast: Marketing Against the Grain: https://lnk.to/h3vKHnTW. Hosted by Hubspot CMO Kipp Bodnar and Zapier CMO Kieran Flannigan. They bring you the latest in marketing trends, growth tactics and innovation. "The Best AI Tools For Marketers In 2024" episode: https://www.youtube.com/watch?v=DeeVKUuEv6Y. Available on all your favorite podcast apps. LinkedIn Jobs. A business is only as strong as its people, and every hire matters. Go to LinkedIn.com/TWIST to post your first job for free. Terms and conditions apply. Zendesk. The best customer experiences are built with Zendesk. Qualifying startups can join their Startup program and get Zendesk products free, for six months! Visit http://www.zendesk.com/twist today to get started. * Todays show: Bob Moesta joins Jason to discuss important customer interview methods, such as the concept and importance of deep listening (7:21), quantitative vs. qualitative and hypothesis-building research (13:08), "The jeweller effect" and building trust (37:47), and more! * Timestamps: (0:00) Bob Moesta of the Re-Wired Group joins Jason. (2:33) Jumping into Bob's origin stories and the early lessons that shaped his career. (4:59) Unpacking the concepts of "the customer is not always right" and that they don't actually know what they want. (7:21) The concept and importance of deep listening. (8:52) Bob's use of "the death day" and learning the value of time. (10:57) Hubspot for Podcast Networks - Marketing Against the Grain: https://lnk.to/h3vKHnTW. "The Best AI Tools For Marketers In 2024" episode: https://www.youtube.com/watch?v=DeeVKUuEv6Y (13:08) Quantitative vs qualitative and hypothesis-building research. (16:51) Bob's four amazing mentors and how they turned him from an illiterate eighteen-year-old into an innovation machine. (20:16) LinkedIn Jobs - Post your first job for free at https://www.linkedin.com/twist (21:40) The dangers of identifying personas and "the secret sauce". (26:08) Drawing importance from the "irrational decision", as context drives the rationale. (28:28) Bob explains his approach to interviews. (31:00) Zendesk - Get six months free at http://www.zendesk.com/twist (32:32) Applying these concepts to a customer buying a diamond or health care. (37:47) "The jeweller effect" and how do you cause trust? (40:48) Making people problem aware. (47:45) Applying the fact that people learn out of routine to the electric car customer. (54:18) The concept of nostalgia. (1:03:08) Bob's current book he is writing about what causes someone to leave one company and go to another. (1:15:57) At what stage is a company that hires the Re-Wired Group? * Check out The Re-Wired Group: https://www.anomalo.com/ Check out Bob's website and publications: https://www.bobmoesta.com/ * Check out Founder Fridays: https://www.founderfridays.tech/ * Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp * Follow Bob: X: https://twitter.com/bmoesta?lang=en LinkedIn: https://www.linkedin.com/in/bobmoesta/ * Follow Jason: X: https://twitter.com/Jason LinkedIn: https://www.linkedin.com/in/jasoncalacanis * Thank you to our partners: (10:57) Hubspot for Podcast Networks - Marketing Against the Grain: https://lnk.to/h3vKHnTW. "The Best AI Tools For Marketers In 2024" episode: https://www.youtube.com/watch?v=DeeVKUuEv6Y (20:16) LinkedIn Jobs - Post your first job for free at https://www.linkedin.com/twist (31:00) Zendesk - Get six months free at http://www.zendesk.com/twist * Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland * Check out Jason's suite of newsletters: https://substack.com/@calacanis * Follow TWiST: Substack: https://twistartups.substack.com Twitter: https://twitter.com/TWiStartups YouTube: https://www.youtube.com/thisweekin Instagram: https://www.instagram.com/thisweekinstartups TikTok: https