World Model · podcast knowledge graph

Coaching Transformation: How a Hospitality Company Adopted the Product Model

2025-09-18 · 43 min · 17 entities

episode page audio

Asserted relationships

  • → references Anuar Chapur person
    0.77
    evidence rules-v5
    Link in episode "Coaching Transformation: How a Hospitality Company Adopted the Product Model": https://linkedin.com/in/anuar-chapur
  • → references theproductleaderinsider.substack.com website
    0.77
    evidence rules-v5
    Link in episode "Coaching Transformation: How a Hospitality Company Adopted the Product Model": https://theproductleaderinsider.substack.com/
  • → discusses Technology company
    0.40
    evidence rules-v5
    Feed category: Technology
  • → hosted by SVPG company
    0.40
    evidence rules-v5
    Feed author/publisher: SVPG
  • → references findahelpline.com website
    0.38
    evidence rules-v5
    Link in episode "Coaching Transformation: How a Hospitality Company Adopted the Product Model": https://findahelpline.com/
  • → references gabriellebufrem.com website
    0.38
    evidence rules-v5
    Link in episode "Coaching Transformation: How a Hospitality Company Adopted the Product Model": https://gabriellebufrem.com/
  • → references thepalacecompany.com website
    0.38
    evidence rules-v5
    Link in episode "Coaching Transformation: How a Hospitality Company Adopted the Product Model": https://thepalacecompany.com/es
  • → references palaceresorts.com website
    0.38
    evidence rules-v5
    Link in episode "Coaching Transformation: How a Hospitality Company Adopted the Product Model": https://palaceresorts.com/

Entities found in this episode

websites 10

  • 0.90
    evidence rules-v5
    Link in episode "Coaching Transformation: How a Hospitality Company Adopted the Product Model": https://theproductleaderinsider.substack.com/
  • 0.77
    evidence rules-v5
    Link in episode "Coaching Transformation: How a Hospitality Company Adopted the Product Model": https://theproductleaderinsider.substack.com/
  • mentioned findahelpline.com website
    0.45
    evidence rules-v5
    Link in episode "Coaching Transformation: How a Hospitality Company Adopted the Product Model": https://findahelpline.com/
  • mentioned gabriellebufrem.com website
    0.45
    evidence rules-v5
    Link in episode "Coaching Transformation: How a Hospitality Company Adopted the Product Model": https://gabriellebufrem.com/
  • mentioned thepalacecompany.com website
    0.45
    evidence rules-v5
    Link in episode "Coaching Transformation: How a Hospitality Company Adopted the Product Model": https://thepalacecompany.com/es
  • mentioned palaceresorts.com website
    0.45
    evidence rules-v5
    Link in episode "Coaching Transformation: How a Hospitality Company Adopted the Product Model": https://palaceresorts.com/
  • references findahelpline.com website
    0.38
    evidence rules-v5
    Link in episode "Coaching Transformation: How a Hospitality Company Adopted the Product Model": https://findahelpline.com/
  • references gabriellebufrem.com website
    0.38
    evidence rules-v5
    Link in episode "Coaching Transformation: How a Hospitality Company Adopted the Product Model": https://gabriellebufrem.com/
  • references thepalacecompany.com website
    0.38
    evidence rules-v5
    Link in episode "Coaching Transformation: How a Hospitality Company Adopted the Product Model": https://thepalacecompany.com/es
  • references palaceresorts.com website
    0.38
    evidence rules-v5
    Link in episode "Coaching Transformation: How a Hospitality Company Adopted the Product Model": https://palaceresorts.com/

companys 4

  • mentioned SVPG company
    0.70
    evidence rules-v5
    Feed author/publisher: SVPG
  • mentioned Technology company
    0.50
    evidence rules-v5
    Feed category: Technology
  • discusses Technology company
    0.40
    evidence rules-v5
    Feed category: Technology
  • hosted by SVPG company
    0.40
    evidence rules-v5
    Feed author/publisher: SVPG

persons 2

  • mentioned Anuar Chapur person
    0.90
    evidence rules-v5
    Link in episode "Coaching Transformation: How a Hospitality Company Adopted the Product Model": https://linkedin.com/in/anuar-chapur
  • references Anuar Chapur person
    0.77
    evidence rules-v5
    Link in episode "Coaching Transformation: How a Hospitality Company Adopted the Product Model": https://linkedin.com/in/anuar-chapur

concepts 1

Episode description as stored
Christian sits down with Anuar Chapur and Gabrielle Bufrem to recount how they transformed Palace Resorts, a Mexico-based hospitality company with 15,000 employees and more than 6,000 rooms across seven countries. Together, they unpack the cultural shifts, mindset changes, and problem-solving approaches that helped a hospitality company start thinking and operating like a tech company. – Today’s discussion unpacks: How transformation drove 5x higher conversion rates and millions in cost savings   Concrete examples of how the company worked before and after transforming The role of coaching, trust building, team topology, and pilot teams The biggest challenges on the transformation journey Advice for anyone considering or undergoing transformation – References: Changing How You Solve Problems: https://www.svpg.com/changing-how-you-solve-problems/ SVPG’s Transformation Series: https://www.svpg.com/transformation-series/ Transformation Defined: https://www.svpg.com/transformation-defined/ – Where to find Palace Resorts Company website: https://www.thepalacecompany.com/es Instagram: https://www.instagram.com/palaceresorts/ Resorts website: https://www.palaceresorts.com/ – Where to find SVPG: SVPG’s newest book, TRANSFORMED: https://www.svpg.com/books/transformed-moving-to-the-product-operating-model/ Other books: https://www.svpg.com/books/ Articles: https://www.svpg.com/articles/ Workshops: https://www.svpg.com/workshops/ Videos: https://www.svpg.com/videos/ – Where to find Anuar Chapur: LinkedIn: https://www.linkedin.com/in/anuar-chapur/ – Where to find Gabrielle Bufrem: Website: https://www.gabriellebufrem.com/ LinkedIn: https://www.linkedin.com/in/gabriellebufrem/ Newsletter: https://theproductleaderinsider.substack.com/ – Where to find Christian Idiodi: LinkedIn: https://www.linkedin.com/in/cidiodi/ – Timestamps: (00:00) Intro (00:55) The company before transformation (06:24) Bringing in a coach and building trust (09:49) Gabrielle’s initial assessment (11:20) Setting up a pilot team (16:44) Problem discovery and problem solving (18:26) Measuring success (21:19) Using data to inform decisions and build trust (23:12) An example of the product-mindset shift (27:18) Changing team topology (30:42) Biggest challenges on the transformation journey (35:02) The results of transformation (39:07) Advice for anyone going through a transformation – Disclaimer: While this podcast is named “Product Therapy”, it is not hosted by licensed therapists or mental health professionals, and it is in no way a substitute for professional mental health services. We recognize the importance of mental well-being and encourage anyone facing personal difficulties to seek support from qualified professionals. See https://findahelpline.com/ – Production: Production by ⁠supermix.io