The UX research reckoning is here | Judd Antin (Airbnb, Meta)

2024-01-04 · 75 min · 61 entities

episode page audio

Asserted relationships

→ references Net Promoter Score person

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://en.wikipedia.org/wiki/Net_promoter_score
→ references All Systems Red Murderbot Diaries book

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/All-Systems-Red-Murderbot-Diaries/dp/0765397536
→ references Habits Highly Effective People Powerful book

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Habits-Highly-Effective-People-Powerful/dp/0743269519
→ references Onebigthought website

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evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://medium.com/onebigthought
→ references Hannah Pileggi person

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://linkedin.com/in/hannah-pileggi-43169314
→ references Louise Beryl person

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://linkedin.com/in/louise-beryl-13225833
→ references The Ux Research Reckoning Is Here C63710ea4084 website

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evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://medium.com/onebigthought/the-ux-research-reckoning-is-here-c63710ea4084
→ references List Of Cognitive Biases person

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evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://en.wikipedia.org/wiki/List_of_cognitive_biases
→ references Everything Obvious Common Sense Fails book

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Everything-Obvious-Common-Sense-Fails/dp/0307951790
→ references Bad Leadership Happens Matters Common book

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Bad-Leadership-Happens-Matters-Common/dp/1591391660
→ references Demon Copperhead Novel Barbara Kingsolver book

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Demon-Copperhead-Novel-Barbara-Kingsolver/dp/0063251922
→ references Belay Glasses Climbing Comfortable Sturdy book

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Belay-Glasses-Climbing-Comfortable-Sturdy/dp/B08GSBYDKQ
→ hosted by Lenny Rachitsky person

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evidence rules-v4
Feed author/publisher: Lenny Rachitsky
→ recommended All Systems Red Murderbot Diaries book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/All-Systems-Red-Murderbot-Diaries/dp/0765397536
→ recommended All Systems Red Murderbot Diaries book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/All-Systems-Red-Murderbot-Diaries/dp/0765397536
→ recommended Habits Highly Effective People Powerful book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Habits-Highly-Effective-People-Powerful/dp/0743269519
→ recommended Habits Highly Effective People Powerful book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Habits-Highly-Effective-People-Powerful/dp/0743269519
→ recommended Everything Obvious Common Sense Fails book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Everything-Obvious-Common-Sense-Fails/dp/0307951790
→ recommended Everything Obvious Common Sense Fails book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Everything-Obvious-Common-Sense-Fails/dp/0307951790
→ recommended Bad Leadership Happens Matters Common book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Bad-Leadership-Happens-Matters-Common/dp/1591391660
→ recommended Bad Leadership Happens Matters Common book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Bad-Leadership-Happens-Matters-Common/dp/1591391660
→ recommended Demon Copperhead Novel Barbara Kingsolver book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Demon-Copperhead-Novel-Barbara-Kingsolver/dp/0063251922
→ recommended Demon Copperhead Novel Barbara Kingsolver book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Demon-Copperhead-Novel-Barbara-Kingsolver/dp/0063251922
→ recommended Belay Glasses Climbing Comfortable Sturdy book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Belay-Glasses-Climbing-Comfortable-Sturdy/dp/B08GSBYDKQ
→ recommended Belay Glasses Climbing Comfortable Sturdy book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Belay-Glasses-Climbing-Comfortable-Sturdy/dp/B08GSBYDKQ
→ discusses Technology company

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evidence rules-v4
Feed category: Technology
→ discusses Business concept

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evidence rules-v4
Feed category: Business
→ discusses Entrepreneurship concept

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evidence rules-v4
Feed category: Entrepreneurship
→ references penname.co website

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evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://penname.co/
→ references Brian Cheskys New Playbook person

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evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://lennyspodcast.com/brian-cheskys-new-playbook
→ references The Last Of Us person

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evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://hbo.com/the-last-of-us
→ references designthinking.ideo.com website

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evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://designthinking.ideo.com/
→ references Techscape Zirp Tech Boom person

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evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://theguardian.com/technology/2023/apr/11/techscape-zirp-tech-boom
→ references Experience Management person

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evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://qualtrics.com/experience-management/customer/what-is-csat
→ references juddantin.com website

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evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://juddantin.com/
→ references Epictetus Control person

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evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://shortform.com/blog/epictetus-control

Entities found in this episode

books 24

mentioned All Systems Red Murderbot Diaries book

0.90

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/All-Systems-Red-Murderbot-Diaries/dp/0765397536
mentioned Habits Highly Effective People Powerful book

0.90

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Habits-Highly-Effective-People-Powerful/dp/0743269519
mentioned Everything Obvious Common Sense Fails book

0.90

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Everything-Obvious-Common-Sense-Fails/dp/0307951790
mentioned Bad Leadership Happens Matters Common book

0.90

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Bad-Leadership-Happens-Matters-Common/dp/1591391660
mentioned Demon Copperhead Novel Barbara Kingsolver book

0.90

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Demon-Copperhead-Novel-Barbara-Kingsolver/dp/0063251922
mentioned Belay Glasses Climbing Comfortable Sturdy book

0.90

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Belay-Glasses-Climbing-Comfortable-Sturdy/dp/B08GSBYDKQ
references All Systems Red Murderbot Diaries book

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/All-Systems-Red-Murderbot-Diaries/dp/0765397536
references Habits Highly Effective People Powerful book

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Habits-Highly-Effective-People-Powerful/dp/0743269519
references Everything Obvious Common Sense Fails book

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Everything-Obvious-Common-Sense-Fails/dp/0307951790
references Bad Leadership Happens Matters Common book

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Bad-Leadership-Happens-Matters-Common/dp/1591391660
references Demon Copperhead Novel Barbara Kingsolver book

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Demon-Copperhead-Novel-Barbara-Kingsolver/dp/0063251922
references Belay Glasses Climbing Comfortable Sturdy book

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Belay-Glasses-Climbing-Comfortable-Sturdy/dp/B08GSBYDKQ
recommended All Systems Red Murderbot Diaries book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/All-Systems-Red-Murderbot-Diaries/dp/0765397536
recommended All Systems Red Murderbot Diaries book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/All-Systems-Red-Murderbot-Diaries/dp/0765397536
recommended Habits Highly Effective People Powerful book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Habits-Highly-Effective-People-Powerful/dp/0743269519
recommended Habits Highly Effective People Powerful book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Habits-Highly-Effective-People-Powerful/dp/0743269519
recommended Everything Obvious Common Sense Fails book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Everything-Obvious-Common-Sense-Fails/dp/0307951790
recommended Everything Obvious Common Sense Fails book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Everything-Obvious-Common-Sense-Fails/dp/0307951790
recommended Bad Leadership Happens Matters Common book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Bad-Leadership-Happens-Matters-Common/dp/1591391660
recommended Bad Leadership Happens Matters Common book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Bad-Leadership-Happens-Matters-Common/dp/1591391660
recommended Demon Copperhead Novel Barbara Kingsolver book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Demon-Copperhead-Novel-Barbara-Kingsolver/dp/0063251922
recommended Demon Copperhead Novel Barbara Kingsolver book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Demon-Copperhead-Novel-Barbara-Kingsolver/dp/0063251922
recommended Belay Glasses Climbing Comfortable Sturdy book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Belay-Glasses-Climbing-Comfortable-Sturdy/dp/B08GSBYDKQ
recommended Belay Glasses Climbing Comfortable Sturdy book

0.50

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://amazon.com/Belay-Glasses-Climbing-Comfortable-Sturdy/dp/B08GSBYDKQ

persons 20

mentioned Net Promoter Score person

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evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://en.wikipedia.org/wiki/Net_promoter_score
mentioned Hannah Pileggi person

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evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://linkedin.com/in/hannah-pileggi-43169314
mentioned Louise Beryl person

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evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://linkedin.com/in/louise-beryl-13225833
mentioned List Of Cognitive Biases person

0.90

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://en.wikipedia.org/wiki/List_of_cognitive_biases
references Net Promoter Score person

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://en.wikipedia.org/wiki/Net_promoter_score
references Hannah Pileggi person

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://linkedin.com/in/hannah-pileggi-43169314
references Louise Beryl person

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://linkedin.com/in/louise-beryl-13225833
references List Of Cognitive Biases person

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://en.wikipedia.org/wiki/List_of_cognitive_biases
mentioned Lenny Rachitsky person

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evidence rules-v4
Feed author/publisher: Lenny Rachitsky
hosted by Lenny Rachitsky person

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evidence rules-v4
Feed author/publisher: Lenny Rachitsky
mentioned Brian Cheskys New Playbook person

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evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://lennyspodcast.com/brian-cheskys-new-playbook
mentioned The Last Of Us person

0.45

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://hbo.com/the-last-of-us
mentioned Techscape Zirp Tech Boom person

0.45

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://theguardian.com/technology/2023/apr/11/techscape-zirp-tech-boom
mentioned Experience Management person

0.45

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://qualtrics.com/experience-management/customer/what-is-csat
mentioned Epictetus Control person

0.45

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://shortform.com/blog/epictetus-control
references Brian Cheskys New Playbook person

0.38

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://lennyspodcast.com/brian-cheskys-new-playbook
references The Last Of Us person

0.38

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://hbo.com/the-last-of-us
references Techscape Zirp Tech Boom person

0.38

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://theguardian.com/technology/2023/apr/11/techscape-zirp-tech-boom
references Experience Management person

0.38

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://qualtrics.com/experience-management/customer/what-is-csat
references Epictetus Control person

0.38

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://shortform.com/blog/epictetus-control

websites 10

mentioned Onebigthought website

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evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://medium.com/onebigthought
mentioned The Ux Research Reckoning Is Here C63710ea4084 website

0.90

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://medium.com/onebigthought/the-ux-research-reckoning-is-here-c63710ea4084
references Onebigthought website

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://medium.com/onebigthought
references The Ux Research Reckoning Is Here C63710ea4084 website

0.77

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://medium.com/onebigthought/the-ux-research-reckoning-is-here-c63710ea4084
mentioned penname.co website

0.45

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://penname.co/
mentioned designthinking.ideo.com website

0.45

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://designthinking.ideo.com/
mentioned juddantin.com website

0.45

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://juddantin.com/
references penname.co website

0.38

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://penname.co/
references designthinking.ideo.com website

0.38

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://designthinking.ideo.com/
references juddantin.com website

0.38

evidence rules-v4
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://juddantin.com/

concepts 5

mentioned Business concept

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evidence rules-v4
Feed category: Business
mentioned Entrepreneurship concept

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evidence rules-v4
Feed category: Entrepreneurship
mentioned Judd Antin (Airbnb, Meta concept

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evidence rules-v4
The UX research reckoning is here | Judd Antin (Airbnb, Meta)
discusses Business concept

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evidence rules-v4
Feed category: Business
discusses Entrepreneurship concept

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evidence rules-v4
Feed category: Entrepreneurship

companys 2

mentioned Technology company

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evidence rules-v4
Feed category: Technology
discusses Technology company

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evidence rules-v4
Feed category: Technology

Episode description as stored

Judd Antin has spent 15 years leading research and design teams at companies like Yahoo, Meta, and Airbnb. His direct reports have gone on to lead user research at Figma, Notion, Slack, Robinhood, Duolingo, AllTrails, and more. In our conversation, we unpack the transformation that the user-research field is experiencing. Specifically: • Where user research went wrong over the past decade • The three types of research—macro, middle-range, and micro—and the purpose of each • How to effectively integrate researchers into the product development process • The “user-centered performance” phenomenon and why it’s a waste of time • Common tropes about PMs, from researchers • The ideal ratio of researchers in a company • Why Judd says NPS is useless, and what to use instead — Brought to you by Teal —Your personal career growth platform | Vanta —Automate compliance. Simplify security | Ahrefs —Improve your website’s SEO for free — Find the full transcript at: https://www.lennysnewsletter.com/p/the-ux-research-reckoning-is-here — Where to find Judd Antin: • LinkedIn: https://www.linkedin.com/in/juddantin/ • Website: https://juddantin.com/ • Blog: https://medium.com/onebigthought — Where to find Lenny: • Newsletter: https://www.lennysnewsletter.com • X: https://twitter.com/lennysan • LinkedIn: https://www.linkedin.com/in/lennyrachitsky/ — In this episode, we cover: (00:00) Judd’s background (04:16) Critiques and responses to Judd’s post “The UX Research Reckoning Is Here” (07:33) The state of user research (08:53) Macro, middle-range, and micro research (14:05) What teams get wrong when it comes to research (15:46) The importance of integrating research from the beginning (17:30) Traits of great researchers (19:53) Advice for evaluating user researchers (21:10) Balancing business and product focus (23:55) User-centered performance (26:42) The role of intuition in product development (30:15) Checking your gut instincts (32:54) Common tropes about PMs, from researchers (41:02) A/B testing vs. user research (43:15) Hindsight bias and narrative fallacy (44:55) Making recommendations based on research (47:26) Advice for teams on how to leverage researchers (51:18) How product managers can be better partners to user researchers (56:53) The ideal ratio of researchers in a company (59:43) Empowering user researchers to drive impact (01:03:39) The limitations of NPS as a metric (01:06:48) The risks of dogfooding (01:08:51) Lightning round — Referenced: • Matt Gallivan on LinkedIn: https://www.linkedin.com/in/mattgallivan/ • Janna Bray on LinkedIn: https://www.linkedin.com/in/janna-bray-a4046a25/ • Celeste Ridlen on LinkedIn: https://www.linkedin.com/in/celesteridlen/ • Rebecca Gray on LinkedIn: https://www.linkedin.com/in/rebeccagray2/ • Hannah Pileggi on LinkedIn: https://www.linkedin.com/in/hannah-pileggi-43169314/ • Louise Beryl on LinkedIn: https://www.linkedin.com/in/louise-beryl-13225833/ • The UX Research Reckoning Is Here: https://medium.com/onebigthought/the-ux-research-reckoning-is-here-c63710ea4084 • The end of the “free money” era: https://www.theguardian.com/technology/2023/apr/11/techscape-zirp-tech-boom • Cognitive biases: https://en.wikipedia.org/wiki/List_of_cognitive_biases • IDEO design thinking: https://designthinking.ideo.com/ • Everything Is Obvious: How Common Sense Fails Us : https://www.amazon.com/Everything-Obvious-Common-Sense-Fails/dp/0307951790 • Patrick Collison’s tweet: https://twitter.com/patrickc/status/1443215022029619200?lang=en • Brian Chesky on LinkedIn: https://www.linkedin.com/in/brianchesky/ • Brian Chesky on Lenny’s Podcast: https://www.lennyspodcast.com/brian-cheskys-new-playbook/ • NPS: https://en.wikipedia.org/wiki/Net_promoter_score • What is CSAT and how do you measure it?: https://www.qualtrics.com/experience-management/customer/what-is-csat/ • Michael Murakami on LinkedIn: https://www.linkedin.com/in/michaelhmurakami/ • Bad Leadership: What It Is, How It Happens, Why It Matters : https://www.amazon.