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Net Promoter Score person

3 mentions · across 1 show

WikipediaNet promoter score

Net promoter score (NPS) or Customer Net Promoter Score (cNPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague. The NPS was developed by Bain & Company consultant Fred Reichheld and has been widely adopted by large companies, initially being popularized in Reichheld's 2003 Harvard Business Review article.

https://en.wikipedia.org/wiki/Net_promoter_score

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mentioned +1Lenny's Podcast: Product | Career | Growth (podcast) — mentioned +1Lenny's Podcast: Prod…Net Promoter Score
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description:link The UX research reckoning is here | Judd Antin (Airbnb, Meta
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://en.wikipedia.org/wiki/Net_promoter_score
description:link The hierarchy of engagement | Sarah Tavel (Benchmark, Greylo
Link in episode "The hierarchy of engagement | Sarah Tavel (Benchmark, Greylock, Pinterest)": https://en.wikipedia.org/wiki/Net_promoter_score
description:link The UX research reckoning is here | Judd Antin (Airbnb, Meta
Link in episode "The UX research reckoning is here | Judd Antin (Airbnb, Meta)": https://en.wikipedia.org/wiki/Net_promoter_score
description:link The hierarchy of engagement | Sarah Tavel (Benchmark, Greylo
Link in episode "The hierarchy of engagement | Sarah Tavel (Benchmark, Greylock, Pinterest)": https://en.wikipedia.org/wiki/Net_promoter_score